In an annual survey conducted by Markinor on how financial establishments responded to customer complaints it has been found that one in six people have complained about their bank over the past year. The two main causes for complaints were errors and poor communication standards. 46% of the 1,600 respondents interviewed ranked the complaint handling process within their own bank as poor or fair.

[12 Dec 2002 10:19]

SEND TO A FRIEND  |   PRINT