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Poor support for Regional Call Centre Awards
If the country's President has singled out higher economic growth as a strategic priority and the contact centre industry has been identified as key to achieving this, then why is interest in recent industry events lacking?  1 Aug 2005

Loerie CRM froth
Scanning the categories for the new, improved and sunblocked Loeries, we notice that CRM has been dropped from the entry list. What remains are those cobweb encrusted Direct Mail ads and junk mailings over which the judges will no doubt mainfully remain awake while assessing which Outsurance offer out-pulled another. Shame on them.  1 Jun 2005

 










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