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SL Magazine
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Any feature in any magazine must comprise two crucial components if it is to have any chance of being read and then attract ... read more
Service delivery/customer service ... whatever it's called these days!
Why as South Africans are we not dealing with the issue of service delivery ... from answering a phone to taking a potential customer through your services or products?

Increasingly, you meet up with a lady behind a desk who seems to have had a bad morning before getting to work or just being plain rude. And then you still have to deal with service towards white people being different to service towards black people - and usually from a black person, nogal!

[13 Dec 2006 17:53]

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• What lovely topic - Maslow


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