If you think losing one customer isn't a big deal - think again - apply the 80/20 rule - if you get 80% of your business from 20% of your customers shouldn't you be taking good care of each one of them?

This interactive two-day workshop will assist all frontline staff - those who deal with customers telephonically or face-to-face to exceed customer expectations, help them understand the value of a customer, equip them with tools to effectively deal with difficult customers, communicate professionally thus benefiting their organisation and themselves.
(This workshop can be facilitated on site at companies and tailor made to your specific requirements).

Venues

Date: 24 July 2008 to 25 July 2008
Location: TBA, Cape Town
Cost: R1900.00 ( light lunch included)

Date: 31 July 2008 to 01 August 2008
Location: TBA, Johannesburg (North)
Cost: R2200.00 ( light lunch included)

Contact: Michelle Bergh
Company name: MBTraining
Telephone number: 27 21 7619277
Email address mbtraining@gmail.com