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Superior customer care

This two-day course covers processing incoming and outgoing telephone calls and how to handle a range of customer complaints.

First day of training: Handle a range of customer complaints.

Learning outcomes:
- Identify the customer's problem
- Commit to solving the customer complaint
- Arrange correct planning and solution to the customer's problem
- Communicate with all stakeholders
- Provide practical business solutions

Second day of training: Process incoming and outgoing telephone calls.

Learning outcomes:
- Employ effective telephone etiquette
- Answer telephone according to organisational standards
- Process incoming calls according to organisational standards
- Process outgoing calls in accordance with organisational requirements

Venue

Date: 13 May 2008 to 14 May 2008
Location: ABSA Conference Centre, Pretoria
Cost: R1800.00

Contact: Nonnie Hendriksz
Company name: Ledon
Telephone number: 013-7525763
Email address info@Ledon.co.za


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