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 EDUCATION AND TRAINING COURSES & WORKSHOPS
• Adobe CS3 training provider Johannesburg 12 Apr
• Acting and presenting workshops johannesburg 1 May
• Basic camerawork and lighting Johannesburg 3 May
• Web design Johannesburg 5 May
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• Write a novel Johannesburg 10 May
• Write the next Oscar-winning SA film Cape Town 10 May
• Basic photography course Pretoria North 12 May
• ASP.Net course Johannesburg 12 May
• Provide customer service in an organisation East London 12 May
• e-Commerce web design course Randburg 12 May
• Illustrator CS3 training - Level one Johannesburg 12 May
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Provide customer service in an organisation

This course equips learners with the necessary knowledge, skills and attitudes to offer outstanding customer service within their organisations.

The customer has long been referred to as the “backbone”
of any organisation. Without customers organisations lose
their purpose and for commercial organisations their ability
to make a profit and survive. Organisations that provide
poor customer service typically suffer the consequence of
low or slowed growth, high customer turnover and low or
decreasing profits. This course equips learners with the
necessary knowledge, skills and attitudes to offer
outstanding customer service within their organisations.
This course specifically addresses issues pertaining to the
importance of customer service, customer service
standards and policies and dealing with customer queries
and complaints.

Venues

Date: 07 April 2008
Location: Centurion
Cost: R 1910 (incl. VAT)

Date: 14 April 2008
Location: Bloemfontein
Cost: R 1910 (incl. VAT)

Date: 12 May 2008
Location: East London
Cost: R 1910 (incl. VAT)

Date: 09 June 2008
Location: Nelspruit
Cost: R 1910 (incl. VAT)

Contact: Cindee Groenewald
Company name: Credit Skills Training Institute ('CSTI')
Telephone number: +27 21 888 6000
Email address info@csti.co.za


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