The customer has long been referred to as the “backbone” of any organisation. Without customers, organisations lose their purpose and for commercial organisations their ability to make a profit and survive.

Organisations that provide poor customer service typically suffer the consequence of low or slowed growth, high customer turnover and low or decreasing profits.

This course equips learners with the necessary knowledge, skills and attitudes to offer outstanding customer service within their organisations. This course specifically addresses issues pertaining to the importance of customer service, customer service standards and policies and dealing with customer queries
and complaints.

Venues

Date: 17 March 2008
Location: Port Elizabeth, Port Elizabeth
Cost: R 1910 (incl. VAT)

Date: 07 April 2008
Location: Centurion, Johannesburg
Cost: R 1910 (incl. VAT)

Date: 14 April 2008
Location: Bloemfontein, Bloemfontein
Cost: R 1910 (incl. VAT)

Date: 12 May 2008
Location: East London, East London
Cost: R 1910 (incl. VAT)

Date: 09 June 2008
Location: Nelspruit, Nelspruit
Cost: R 1910 (incl. VAT)

Contact: Cindee Groenewald
Company name: Credit Skills Training Institute (CSTI)
Telephone number: +2721 888 6000
Email address info@csti.co.za