The call centre doctor

Join world-renowned call-centre specialist Dr Brownell O'Connor live in South Africa - and make the quantum leap to call centre excellence.

Do you have call centre staff turnover of higher than 20%? Or, do you find that your staff members resign shortly after they reach an acceptable level of competency?

Regardless of your depth of involvement in call centres, from outsourcing to staff training and management, customer satisfaction and operational logistics, call centre operation and management is a complicated process, and its success or failure can make or break your business - both with existing and future clients.

Dr Brownell O'Connor - The Call Centre Doctor - is the world-authority on call centres, and has been involved in the setup and rehabilitation of some of today's most successful customer contact centre operations worldwide. Armed with a variety of proven tools and techniques, O'Connor has successfully worked with over 200 call centres.

With experience in nearly every aspect of Call Centres - from captive to farshore Outsource Service Providers, O'Connor has improved call centre operation and productivity in call centres on nearly every continent.

O'Connor's track is truly astounding. Inter alia, he has improved a client's productivity by 30 percent over a period of 6 months; introduced a ten-minute project for a travel agent in Abu Dhabi, dropping abandon rates by 65 percent; and implemented a virtual call centre for Pizza Hut - that increased business by 50 percent.

What's more, he offers easy-to-learn, proven strategies that will help you to implement successful new call centre management techniques, slash operating costs and increase revenue, understand buying habits, build customer loyalty and satisfaction and get to grips with customer contact centre outsourcing.

O'Connor is additionally a published author, with the recent release of What Every Outsource Client Needs To Know - the first in a trilogy of books on Outstanding Outsourcing.

Dr Brownell O'Connor will be live in at The Castle, Kyalami on 24 October 2006, and in Cape Town at the International Convention Centre on 25 October 2006.

For more information, please contact Sarah Henrey at Front Foot Strategic Consultants on Johannesburg (011) 880-4808 or sarah@frontfoot.co.za. Alternatively, please visit www.frontfoot.co.za

Venues

Date: 24 October 2006
Location: The Castle Kyalami, Midrand

Date: 25 October 2006
Location: Cape Town International Convention Centre, Cape Town

Contact: Sarah Henrey
Company name: Front Foot
Telephone number: +27 11 880 4808
Email address sarah@frontfoot.co.za