How would you like a new SIM card? 9 Oct 2008 11:58

Consumer or customer? 9 Oct 2008 06:17

Online customer service: Mixing live talk with automated tech 8 Oct 2008 10:44

How to know customers' needs before they do 6 Oct 2008 06:03

Contact centres invest in CRM to improve customer retention 3 Oct 2008 06:14

Boosting SA customer service 29 Sep 2008 13:31

How small stores can lure holiday shoppers 29 Sep 2008 10:58

ANC political crisis spells uncertainty for South African BPO sector 25 Sep 2008 12:18

Countdown to the holidays: 100 days to ramp up 23 Sep 2008 12:35

Retail pharmacy conference highlights benefits of MTM 19 Sep 2008 12:10

Marketing the unseen 17 Sep 2008 09:26

Ruminations on CRM following Gartner's industry bash 17 Sep 2008 06:08

Dialing up an effective call centre startup plan 15 Sep 2008 12:37

New children's advertising code welcomed 15 Sep 2008 11:38

The long wait for mobile CRM: Are we there yet? 10 Sep 2008 12:08

Digital signage grabs, engages, and informs 8 Sep 2008 06:11

Mobile advertising lifts brand metrics and purchase intent 8 Sep 2008 06:04

Retail group eases email exasperation 5 Sep 2008 11:49

Branding: a board's responsibility 4 Sep 2008 08:52

When angry customers fight back 2 Sep 2008 06:12

Embracing Web 2.0 to gain consumer attention 1 Sep 2008 13:03

Mall store directory at the touch of a screen 29 Aug 2008 13:41

Six powerful prospecting tips 27 Aug 2008 08:35

Piz Buin doubles its Dischem campaign 26 Aug 2008 18:12

Packaged CRM solutions: Kind of like baking soda 26 Aug 2008 11:38

PrimeStudio launches in KZN 25 Aug 2008 12:16

Selling online to industrial buyers overseas 25 Aug 2008 11:01

In-store cart campaign to help fight colds and flu 20 Aug 2008 13:30

Customer wows can beat economic woes 20 Aug 2008 13:13

The customer loyalty myth 20 Aug 2008 11:03

Outdoor signage contract to benefit Tshwane retailers 19 Aug 2008 12:45

Advertising essential in tough economic times 19 Aug 2008 09:12

Email marketing lies, lies, lies 15 Aug 2008 06:33

North American market for hosted outbound IVR services to more than double by 2013 14 Aug 2008 06:11

The case for sales force transformation 13 Aug 2008 09:03

Unified communications: Lifeblood of the contact centre 11 Aug 2008 10:49

Retail-marketing company buys plastics factory 7 Aug 2008 13:51

Sustainability and CRM 7 Aug 2008 12:20

Treinen to tell of Target's appeal 6 Aug 2008 11:59

Message for electronics retailers: Customer service sells 6 Aug 2008 11:27

Marketing is under threat 6 Aug 2008 10:17

10 ways to lose customers and alienate people 5 Aug 2008 06:05

Spectre of product placement regulations 4 Aug 2008 10:48

Global manufacturers' spend on warranty management solutions tipped to exceed $1bn 4 Aug 2008 06:03

Three special ingredients for a great cross-channel loyalty brew 1 Aug 2008 11:35

Customer conversations: Approach with care 30 Jul 2008 10:04

Self-service kiosks: Bane or boon? 29 Jul 2008 12:34

CRM's big shadow 24 Jul 2008 10:48

New agency takes Checkers account 24 Jul 2008 09:34

Tough times can be enlightening 24 Jul 2008 09:12

Celebrating "Just Do It" at Beijing 24 Jul 2008 08:30

Renault-Nissan to invest R1bn in SA 23 Jul 2008 11:42

A bite of the outdoors 22 Jul 2008 11:27

Don't skimp on customer service in tough times 22 Jul 2008 07:03

B2B customer service: The competitive edge 21 Jul 2008 09:50

Home sweet call centre 21 Jul 2008 06:07

Online bookings now open for RAC Lite 16 Jul 2008 12:04

Canderel launches YouTube channel 16 Jul 2008 11:39

Music is money - creating the right customer experience 15 Jul 2008 14:23

Creating a stronger customer link 14 Jul 2008 10:17